Manage My Account


If you have forgotten your username or password, we can send this information to the email address we have on file for your profile. Your password will be randomly generated, and you can change it to anything once you log back into the system.

All you need to provide us is your username or email address that we have on file for your profile. Simply fill out the email username and password form and your login information will be sent via email almost immediately.

If you are a new Unitil customer or do not have a MyUnitil online account, sign up for one now.

Sign Up


If you have any questions, please call our Customer Service Center at one of the toll-free numbers below. Our normal business hours are 7:00 AM to 9:00 PM Monday through Friday, and 8:00 AM to 8:00 PM on Saturday. Our automated services are available 24 hours a day, 7 days a week for your convenience.

  • Massachusetts gas and electric customers: 888-301-7700
  • New Hampshire electric customers: 800-852-3339 (Capital area) or 800-582-7276 (Seacoast area)
  • New Hampshire gas customers: 866-933-3820
  • Maine: 866-933-3821